Corporate Solutions

Corporate Dispatch

Efficient Incident Response:

Priority-Based Dispatch: Prioritizes incidents based on severity (e.g., critical system downtime vs. minor user issues).

Automated Alerts: Dispatch notifications to the right IT personnel instantly when critical incidents occur.

Resource Allocation and Routing:

Skill-Based Routing: Assign tasks to IT specialists based on their expertise (networking, security, software, etc.).

Geolocation Routing: Dispatch technicians to on-site locations based on proximity and availability.

Service Level Agreements (SLAs):

SLA-Driven Dispatch: Ensure compliance with response times and resolution targets.

Escalation Paths: Define clear escalation paths for unresolved issues.

Remote Support and Field Dispatch:

Remote Troubleshooting: Dispatch remote support first, escalating to on-site if needed.

Field Dispatch Optimization: Minimize travel time by grouping nearby tasks for field technicians.

Inventory Management:

Asset Dispatch: Efficiently deploy new hardware (laptops, servers) to employees.

Replacement Dispatch: Quickly replace faulty equipment to minimize downtime.

Vendor Coordination:

Third-Party Dispatch: Coordinate with external vendors (telecom, cloud providers) for maintenance or troubleshooting.

Vendor SLAs: Ensure vendors meet agreed-upon response times.

Communication and Documentation:

Dispatch Notes: Document details of dispatched tasks for historical reference.

User Communication: Notify users about technician arrival times and updates.

Predictive Maintenance:

Monitoring Alerts: Dispatch technicians proactively based on system health alerts.

Scheduled Maintenance Dispatch: Plan routine maintenance during off-peak hours.

Emergency Preparedness:

Disaster Recovery Dispatch: Rapidly deploy IT resources during emergencies (natural disasters, cyberattacks).

Business Continuity Dispatch: Ensure critical systems stay operational.

Feedback Loop and Continuous Improvement:

Post-Incident Review: Analyze dispatch effectiveness and identify areas for improvement.

Training Dispatchers: Equip dispatchers with IT knowledge to make informed decisions.

Rapid Asset Deployment Services

What We Do:

We specialize in streamlining the deployment process for businesses and corporations. Our RAD services ensure swift and efficient asset provisioning, minimizing downtime and maximizing productivity.

How It Works:

1. Device Collection:

   • Companies ship their devices (laptops, tablets, etc.) to our facility via UPS or FedEx.

   • We securely receive and log each device.

2. Provisioning and Customization:

   • Our expert team provisions each device with the company’s standard image, software, and configurations.

   • Customizations (such as user-specific settings) are applied.

3. Quality Assurance:

   • Rigorous testing ensures that each device functions flawlessly.

   • We verify compatibility with network infrastructure and security protocols.

4. Deployment Package Creation:

   • Devices are carefully packaged, including any necessary accessories (chargers, peripherals).

   • Clear instructions accompany each package.

5. Shipping and Tracking:

   • We use reliable carriers (UPS, FedEx) to send out the fully provisioned devices.

   • Tracking information is provided to the company.

Why Choose Our RAD Services:

• IT Hardware: Rapidly deploy servers, laptops, and networking equipment.

• Software Solutions: Swiftly provision software, databases, and applications.

• Physical Assets: Deploy machinery, tools, and infrastructure.

• Time Savings: Companies avoid the time-consuming setup process.

• Consistency: All devices adhere to the same company image and standards.

• Expertise: Our IT professionals handle the technical aspects, allowing companies to focus on core business activities.

Contact Us Today:

We have Locations in Chicago, Pennsylvania, and New York City. Ready to revolutionize your asset deployment process? Reach out to us for efficient, reliable RAD services tailored to your business needs.